It’s easy to cancel or change your booking online from Goibibo Website or Mobile app.

  1. Go to >(Top right side visit to 24x7 Express care) on mobile app visit to my Booking section.

  2. Enter your mobile number used while booking or Booking ID starting with HTL.

  3. Review cancellation charges and refund amount

  4. View your hotel booking details and check for cancellation policy under hyperlink Click on "Cancel my Booking" TAB

  5. Movement you click on cancel tab, verification code OTP (One time password) will be send on your registered mobile, Enter that verification code and proceed further

  6. On next page You have option to get refund to your bank account or Gocash ( You get refund instantly, as non-promotional GOCASH which is available for you to use for your next booking with for any product (BUS,FLIGHT,PACKAGE & HOTELS)

  7. Once booking is successfully cancelled online you will be intimated via auto generated email & SMS

Cancellation charges will apply to amount displayed amount “Before discount”

We do not allow partial cancellation online. Contact customer support team for assistance.


  • Before proceeding cancellation you’re requested to check Hotel cancellation policy in the voucher which was sent to you at the time of booking.

  • Non-refundable rooms and other special deals may have a different cancellation policy.

  • You can view Hotel cancellation policy on the confirmation email

  • The Cancellation Policies of the Hotels are dynamic and may change from time to time.

  • The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest.

  • The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.

  • Booking done under offers are not refundable.