My Account 6

• Creating an account
• Updating Email and Mobile number
• How can I delete my account?
• Subscription & Notification Settings
• How to activate my Goibibo account?

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Payment & Refund 17

• Where can I check my refund status?
• Can I make part payments?
• Card payment declined
• Can I pay Cash?
• What payment options does Goibibo have?

See all 17 articles

UPI Payments 19

• How do I pay GoIbibo through UPI?
• What is UPI?
• What is an UPI-PIN?
• What is a Payment Address?
• What happens if I enter wrong UPI-PIN during a transaction?

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goCash 10

• What is goCash?
• What is goCashPlus?
• When does goCashPlus expire?
• How to get GoCash in my goibibo account?
• How can I use goCash to book tickets?

See all 10 articles

Flights 25

• How do I know if my tickets are reserved?
• Do I need to confirm my flight reservation before I fly?
• How do I get my flight e–ticket details?
• What documents do I need to carry to check-in for my flight?
• What is the minimum age to travel alone?

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Hotels 16

• How can I cancel a hotel booking ?
• How can I reschedule a hotel booking ?
• Do I need to confirm my reservation with hotel?
• What is Free Cancellation?
• How can I cancel a 'Pay at hotel' booking ?

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Bus 20

• How can I cancel my ticket online?
• How can I do partial cancellation?
• Amount was debited from my account, but ticket was not generated. What should I do now?
• The operator cancelled the service I booked. How do I get my money back?
• I selected the wrong prefix (Mr/Mrs) to a passenger's name while booking. How can I get this changed?

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Flight + Hotel + Bus (Go Package) 9

• How do I make a package holiday booking?
• When will I receive my package holiday tickets?
• What's NOT included in my package holiday?
• I have received my package holiday confirmation email and I think it's wrong, what do I do?
• What is my package hotel's phone number?

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goCars 21

• What is GoCars cancellation policy?
• Can I do partial cancellation?
• Do I have to pay something at the time of boarding/De-boarding?
• Can I Speak with the vehicle owner before booking, there are some questions I need answered?
• Are there any policies for the luggage I can carry?

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Holiday 6

• What is holiday package?
• Do I need any valid document/passport to travel to an international destination?
• Can I customize holiday package as per my requirement?
• What are the cancellation charges for holiday packages?
• What is the best way to search holidays on Goibibo?

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GoTime 15

• What is Go Time?
• Benefits of Go Time?
• What are the scenarios in which GoTime Promise is applicable?
• What happens if resolution of the request/issue is delayed beyond the stipulated time?
• What is the maximum amount of GoCash+ one can receive?

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Go Contacts 30

• What is Social Graph?
• How do I sync my phone contacts with Goibibo?
• If I register on Goibibo, will my phone contacts get synced automatically?
• What are the benefits of sharing my phone contacts with Goibibo?
• How can I invite my friends to use Goibibo services? Will they know who has sent the invite?

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Ratings & Reviews 14

• How do I write a guest review about a hotel?
• What is the difference between a hotel's guest rating and star rating?
• What all should I cover in my review?
• Who writes the guest reviews?
• Where can I read reviews submitted by other guests?

See all 14 articles

Mobile App 3

• Where can I download the Goibibo App?
• Why should I download the app?
• What platforms are supported?

Flight Stats 1

• Disclaimer

goTrackNow 4

• What is goTrackNow!?
• How can I share my Flight status with Family & Friends via goTrackNow! ?
• How can I enable tracking of my Flight Journey?
• How can your Family & Friends track your journey?

GoTrains 60

• 1. Can i download my e ticket on web/app, what are the steps?
• 2. I’ve booked a waitlisted ticket. How do I check my PNR status?
• 3. Will i get to travel if after preparation of the reservation chart my ticket remains waitlisted?
• 4. What are statuses that my waitlisted ticket may change to after chart preparation?
• 5. On a partially confirmed ticket in which some passengers are confirmed and some are waitlisted, do all passengers get a seat?

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GoHomes 12

• There are only few cities in the app and I cannot see my city on your list ?
• Do you have the option of paying directly at the time of check-in?
• Can I make cash payments?
• How much time do I have to book after a host has accepted my request?
• Can I cancel or modify my booking?

See all 12 articles