Can I change my date of travelling?
Date changes are not permitted on GoCars bookings. In case of a date change, booking has to be cancelled and rebooked with desired date of travel.
Fri, 5 Aug, 2016 at 12:38 AM
How can I cancel my tickets online?
Bookings can be cancelled from "My bookings" selection from the menu. Selection shall open the list of upcoming trips & you can select the...
Fri, 5 Aug, 2016 at 12:38 AM
How many days does it take to get the refund?
Amount will be refunded to the card used while booking, in 5 to 7 bank working days.
Fri, 5 Aug, 2016 at 12:39 AM
Could the Car owner pick me from my requested location/home?
Boarding will be from pre decided/selected boarding points only. For further information contact us through 24x7 GoCare Support page and our team will h...
Fri, 5 Aug, 2016 at 12:39 AM
I have a discount coupon however, unable to avail it. Why?
The discount coupon that you are using might have expired or crossed its usage limit. Every coupon has its own set of rules. However you can check the o...
Fri, 5 Aug, 2016 at 12:40 AM
Where should I call or write, if I have any other queries which are not mentioned in FAQ's?
Please dial the Customer Care Numbers 18002081060 or 9213025552 or write to us through 24x7 GoCare Support page.
Fri, 5 Aug, 2016 at 12:40 AM
I am booking multiple seats do i have to enter all passengers names or can i enter just one name for all travellers?
For multiple seats bookings each travellers name has to be entered, it is also required that each traveler carries their government issued photo ID that h...
Mon, 19 Sep, 2016 at 12:41 PM
I booked multiple seats in a car. Now I would like to cancel only one, can I ?
Partial cancellations in multiple seat/full car bookings is not permitted. If must, then the booking needs to be cancelled and accordingly refund would be ...
Tue, 7 Feb, 2017 at 1:18 PM
I have booked multiple seats. Is there a list of documents, to choose from that the passengers can refer to, for the allowed Govt.ID documents ?
List of Documents: 1.) Pan Card 2.) Aadhar Card 3.) Voters ID Card 4.) Drivers License 5.) Passport
Mon, 19 Sep, 2016 at 12:44 PM
I have booked full car whats your ID requirement policy ?
Only primary traveler has to carry their individual ID proof if they have booked full car. Below is the list of documents: 1.) Pan Card 2.) Aadhar Car...
Mon, 19 Sep, 2016 at 12:46 PM