How can I cancel my ticket online?
Go to our 24X7 page and enter your Booking ID/ PNR no. or the phone number you used while booking ticket. The system will retrieve your ticket....
Tue, 28 Jul, 2015 at 5:40 PM
How can I do partial cancellation?
Only selected operators give the option of partial cancellation. Please check the cancellation policy that you received after the booking. If t...
Tue, 28 Jul, 2015 at 5:40 PM
Amount was debited from my account, but ticket was not generated. What should I do now?
You will be redirected to a Retry booking page, where you can either click on "Retry" Booking button or click on "Refund" button.  Als...
Wed, 9 Sep, 2015 at 5:59 PM
The operator cancelled the service I booked. How do I get my money back?
Please call at customer care number and report the same . We’ll reconfirm with the operator and process the refund accordingly. OR Go to 24X7...
Tue, 28 Jul, 2015 at 5:37 PM
I selected the wrong prefix (Mr/Mrs) to a passenger's name while booking. How can I get this changed?
Just send us request with your PNR number into 24X7 Express Care We'll find out if your bus supports title change and if it does, we'll pass on yo...
Wed, 29 Jul, 2015 at 4:29 PM
Can I change my date of travelling?
No, Goibibo doesn't entertain any rescheduling.
Mon, 3 Aug, 2015 at 3:41 PM
How can I cancel my tickets online?
To cancel your tickets, simply follow the steps below: Log onto www.goibibo.com and click on the 24/7 Customer Support and on Cancel tab. Ple...
Mon, 3 Aug, 2015 at 3:43 PM
What documents are needed before boarding the bus?
Any address proof or Government ID proof.
Mon, 3 Aug, 2015 at 3:44 PM
How can I get a copy of E-Ticket?
Log on to www.goibibo.com using your username and password. At the top panel of the home page, click on 24/7. Enter the correct ticket number or bus book...
Mon, 3 Aug, 2015 at 3:47 PM
How many days it take to get refund from refundable/ nonrefundable bookings?
Refundable Bookings: Amount will be refunded to the card used while booking in 5 to 14 bank working days. Non-refundable Bookings: Tickets cannot be refund...
Tue, 25 Apr, 2017 at 1:15 PM